If you’ve bought a Viconor product on Amazon and need support, please email Viconor at help-rlt@outlook.com
If you don’t receive a response, it’s best to return the product to Amazon.
Viconor sells lower end red light therapy devices on Amazon but good ratings overall, but poor customer support. Without a website or proper branding on the products, customers are left stranded looking for support.
A lot of Chinese companies are selling cheap, often not very powerful red light therapy devices on Amazon. If your device worked out okay, consider yourself lucky.
Various customers have reported a broken product with nowhere to go for support except returning the device on Amazon. The email address provided is a non branded, outlook.com email which is unprofessional to say the least.
What's The Official Viconor Website?
Their official website is https://viconor.com/
What to do if you get no support?
You can leave a comment below of return the product to Amazon and make sure to rate the product so others are aware of your experience.